Cancellation and Non-Attendance Policy
When appointments are booked, the psychologist reserves the whole hour especially for you. We understand that sometimes you may be unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the situation.
A late cancelled appointment is a loss to three people
- The client who is delaying their therapy progress
- Another client who has been sitting on the waiting list to see the psychologist urgently
- The psychologist who spent the morning preparing for the session
We require 24 hours’ notice to reschedule or cancel a session. If you cancel within 24 hours, a $40 fee will be charged.
If you do not reply by 4pm your appointment will be cancelled.