Important Information & F.A.Q.

Cancellation and Non-Attendance Policy

When appointments are booked, the psychologist reserves the whole hour especially for you. We understand that sometimes you may be unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the situation.

A late cancelled appointment is a loss to three people

  • The client who is delaying their therapy progress
  • Another client who has been sitting on the waiting list to see the psychologist urgently
  • The psychologist who spent the morning preparing for the session

We require 24 hours’ notice to reschedule or cancel a session. If you cancel within 24 hours, a $60 fee will be charged.

If you do not reply by 3pm your appointment will be cancelled. 

Schedule an Appointment

To book an appointment, please contact the clinic on phone number on the website.

Appointment Reminders

A day prior to your appointment, you will receive a phone call to confirm your attendance. If we are unable to reach you, a SMS reminder will be sent. You are asked to reply to this message. If you do not reply by 3pm your appointment will be cancelled. 

Please reply YES if you will be attending your appointment.

If you are unable to attend your appointment, please reply NO to cancel.

Clients are responsible for re-booking new appointments.

 Failing to attend an Initial Appointments

We make every effort to offer clients an appointment at the earliest time possible. Unfortunately, clients who fail to attend their initial appointment will be placed back on the waiting list and will incur a $60 non-attendance fee.

Mind Care Consulting provides Bulk Billing services via a current Mental Health Treatment Plan obtained from your GP. However, we do require a Booking Fee of $60 (Concession/Student 18+) or $80 (Full Fee).