We strive in our delivery to ensure
privacy & confidentiality
Privacy Note

In order to develop an understanding of your or your child’s presenting difficulties, the psychologist will need to collect and record personal information from you that is relevant. Any information you provide is voluntary, however, withholding information may affect the quality of the service provided to you. You may access the material recorded in your file upon request, subject to the exceptions in Australian Privacy Principle 6.

Confidentiality

All information and records gathered by the psychologist during the provision of the psychological service will remain confidential and secure except when:

  1. It is subpoenaed by a court, or
  2. You or another person (including children) might be at risk of harm; or
  3. Your prior approval has been obtained to a) Provide a written report to another professional or agency. Eg. A medical specialist, GP or rehabilitation coordinator; or b) Discuss with another person whom you have provided consent for; or
  4. Disclosure is otherwise required by law.
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APS Charter for Clients of Psychologists
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Before people can work as psychologists they must be registered with the Psychology Board of Australia (PBA). Your psychologist is a member of the Australian Psychological Society (APS), which is the largest professional association of psychologists in Australia, with a comprehensive Code of Ethics and complementary series of Ethical Guidelines.

As a client of an APS psychologist, you have a right to expect that:

      1. You will be treated with respect 

      2. You will receive a clear explanation of the service you will receive 

      3. Your consent for any service will be sought by the psychologist prior to the service commencing and as it progresses 

      4. You will receive an explanation about the nature and limits of confidentiality surrounding the service
      5. You will be clear about the goals that you and the psychologist are working toward
      6. You will receive competent and professional service
      7. You will receive a clear statement about fees
      8. An estimate of the number of sessions required to achieve your goals will be discussed
      9. You will receive a service free from sexual harassment
      10. You will be shown respect for your cultural background and language tradition

Note: 
If you have any concerns about the above matters, discuss them with your psychologist. If you have concerns about the conduct of your psychologist, you may call either the Psychology Board of Australia on 1300 419 495, or the Australian Psychological Society on (03) 8662 3300. 


For more information and for any queries regarding informed consent, please feel to call our clinic on 93021580 or email info@109.199.117.200/~mindcare

Please be aware that there are limitations to this service. If you have an urgent matter concerning your mental health and well-being, please contact your Community Mental Health Team 1300 874 243, Lifeline on 13 11 14, or the emergency services on 000.